- General Product Warranty:
Our products will be free from defects in material and workmanship, and will meet the specifications stated in product catalogue, under normal use and service when correctly installed, operated and maintained. This product warranty is effective for the period of time stated below, unless otherwise stated in the product literature.
All our products are warranted for a period of 12 months from the date of shipment. Additional warranty can be acquired for all our products at a nominal yearly fee.
If you find any defects in material or workmanship or any failure to meet the specifications, you must notify Eagle Photonics Pvt. Ltd. within the warranty period. At first online guidance for troubleshooting will be provided. If problem persists then the whole product or part of the product will be repaired or replaced, at our discretion. Return the product or part of the product as guided by our technical team to us in proper packaging, and freight prepaid.
The above warranty does not apply to products which are repaired, modified or altered by any party other than Eagle Photonics Pvt. Ltd.; are used in conjunction with equipment not provided or authorized by Eagle Photonics Pvt. Ltd.; or are subjected to unusual physical, thermal, or electrical stress, improper installation, misuse, abuse, accident or negligence in use, storage, transportation or handling, or tampering; or to products which are considered consumable items or items requiring repair or replacement due to normal wear and tear. On-site warranty repair is not covered under this warranty. Eagle Photonics Pvt. Ltd. SOLE LIABILITY, AND YOUR SOLE REMEDY, FOR BREACH OF THIS WARRANTY IS LIMITED TO Eagle Photonics Pvt. Ltd. REPAIR OR REPLACEMENT OF THE PRODUCT (AT Eagle Photonics Pvt. Ltd. DISCRETION). EXCEPT AS EXPRESSLY PROVIDED HEREIN, Eagle Photonics Pvt. Ltd. MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE. Eagle Photonics Pvt. Ltd. EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
For any product that is outside the warranty period and needs repairing, we will first provide an estimate of repair charges and then repair the product upon receiving authorization from you. Repairs are warranted for sixty days.